Should you not be satisfied with your order, you have 30 days from the date of delivery to return this for an exchange, full refund or gift voucher credit. All exchanges are free using our returns portal but please note returns for refund have £5.00 deducted from the final refund amount to cover the cost of return postage.
We offer free shipping to mainland UK addresses when you spend over £175.00.
For orders below this £175.00 threshold, we offer two delivery options:
We currently offer shipping to the following destinations through our UK website:
We currently pay all customs charges and import duties on deliveries to the destinations above and shipping is free when you spend over £175.00.
We offer the following delivery options:
We provide tracking numbers on all orders once fulfilled and dispatched by our warehouse team. These can be used to follow the progress of your delivery and in some cases to change address or delivery details if required. Please see below for links to track your parcel with our respective couriers:
*If you need to change the delivery address on your DPD parcel please use the DPD app before contacting Support@ThruDark.com, given the speed at which we dispatch and deliver parcels this is gives you a better chance of changing your address in time.*
Spend another £175.00 for free shipping
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