Should you not be satisfied with your order, you have 30 days from the date of delivery to return this for an exchange, full refund or gift voucher credit. All exchanges are free using our returns portal but please note returns for refund have £5.00 deducted from the final refund amount to cover the cost of return postage.
The items in your order must be in an identical condition to when delivered in order to be eligible for return. This means as new, unworn (except for trying on for size), unaltered and with its original packaging. All drinkware, underwear and socks must be completely unused/unopened to be eligible for a return.
Returns that do not meet these criteria will be refused. All returns made using our easy returns portal are processed within 7 days, please contact Support@ThruDark.com with your order number (GB…) if your return is taking longer to process.
Please do not arrange your own return without using our easy returns portal. This will mean you do not receive return updates; this will slow your return processing down and can lead to parcels going missing without trace.
If you do you have trouble using
the returns portal or have any queries regarding the returns process or the eligibility of your order for return, please do not hesitate to contact Support@ThruDark.com.
All exchanges are free provided your order meets the criteria above. Use our easy returns portal here to arrange a free exchange for a new size, colour or different item altogether.
All exchanges are subject to stock availability and please be aware we cannot guarantee you an exchange at the time of placing your order.
Whilst all exchanges are free from anywhere in the world, orders returned for refund cost £5.00 (per order, not per every item returned).
This pays for accurate tracking notifications, automated updates at every stage of the process and faster processing using our easy returns portal. This makes for a return that is in most cases cheaper and more reliable than using your own tracked postal service and helps give you confidence and security with every return for refund. It also helps us cover the cost of return postage.
Visit our easy returns portal here and enter your order number and email address used to place the order.
UK customers will then be sent a pre-paid returns label automatically by email. Simply print this off, stick it to your return parcel and drop this off at the Post Office. We will sort the
For customers from Europe, Northern Ireland, the Channel Islands or the Isle of Man, please contact Support@ThruDark.com who will arrange a return label for you.
If you wish to arrange a repair of your ThruDark garment, please contact Repairs@ThruDark.com for further information.