We know this time of year is busy, so we’ve extended our returns window to make shopping easier and stress-free.

• Early Access customers: Purchases made from 13th November 2025 can be returned up until 31st January 2026.
  
• All other customers: Purchases made from 14th November to 31st December 2025 can be returned up until 31st January 2026.
  
• Refunds: Available within 31 days of purchase.
  
• Exchanges: Accepted within 31 days of purchase.
  
• Store Credit (Gift Card): Returns made after 31 days will be refunded to a gift card, valid until 31st January 2026.
  
• Sale items (including BFCM offers): May only be exchanged at the sale price and are subject to stock availability.
  
• Standard Policy: Our standard returns policy applies throughout.

Should you not be satisfied with your order, you have 30 days from the date of ordering to return this for an exchange, full refund or gift voucher credit.

All exchanges are free using our returns portal. Please note, handling fees are charged on refunds.

The items in your order must be in an identical condition to when delivered in order to be eligible for return. This means as new, unworn (except for trying on for size), unaltered, and with its original packaging. All drinkware, underwear, and socks must be completely unused/unopened to be eligible for a return. Tags must also be included on returned garments. If these conditions are not upheld, and the item has not been returned due to damage, your order will be investigated and possibly returned to you.

Returns that do not meet these criteria will be refused. All returns made using our easy returns portal are typically processed within 7-10 days - during busier seasonal periods this may be longer. If your return is taking longer to process, reach out to our chatbot for details.

Please do not arrange your own return without using our easy returns portal. This will mean you do not receive return updates; this will slow your return processing down and can lead to parcels going missing without trace.

Refunds are made back to the original payment method used - if this was made using a gift card, this will reactivate.  We are unable to amend the card details used to process the refund.

All exchanges are free provided your order meets the criteria above. Use our easy returns portal here to arrange a free exchange for a new size or colour.

All exchanges are subject to stock availability and, while we’ll do our best, we cannot guarantee an exchange will be available at the time your return is processed.

At present, exchanges are only available for UK customers. Unfortunately, international customers are unable to process exchanges and will need to place a new order and return their original item for a store credit/refund.

Whilst all exchanges are free from anywhere in the world, orders returned for refund cost £5.00 (per order, not per every item returned).

This pays for accurate tracking notifications, automated updates at every stage of the process and faster processing using our easy returns portal. This makes for a return that is in most cases cheaper and more reliable than using your own tracked postal service and helps give you confidence and security with every return for refund. It also helps us cover the cost of return postage.

Please note: The original shipping rate of your order will not be refunded as part of your return.

Visit our easy returns portal here and enter your order number and email address used to place the order.

A pre-paid returns label* is automatically generated once the return is logged on our portal. Simply print this off, stick it to your return parcel and drop this off at your nearest carrier drop-off point. We will sort the rest.

*Please note: labels are only generated for returns originating from the UK, US, Canada, and Australia. For all other returns, please refer to the instructions listed below.

On occasion, you may be required to provide the proof of postage receipt for your return parcel to have your refund or exchange approved; therefore, you must retain your proof of postage receipt until you receive your refund or exchange.

If you wish to arrange a repair of your ThruDark garment, please contact support@thrudark.com for further information.