Thrudark FAQ's
Our most commonly asked questions
ThruDark HQ is operational from 9am – 5pm from Monday to Friday.
Visits to ThruDark HQ are strictly by appointment only. We are not open to the public and are not set up to take walk-ins.
Unit Four is the first and only ThruDark-exclusive retail experience, located in our former headquarters in Poole, Dorset.
Here, you will have the opportunity to get hands on, try for size and shop the full ThruDark range plus the chance to meet the team and find out more about the brand.Find out about location and opening times here.
GoDark is our exclusive loyalty programme which you can access here.
You earn points for every order you place. The more points you earn, the higher you progress through the Tiers of the loyalty programme. Each time you reach a new Tier you unlock new exclusive perks, rewards and access to products.
Yes. We offer e-gift cards that can be purchased here.
Simply enter your email address and the e-gift card will be sent directly to your inbox (don’t forget to check junk and spam folders just in case). You can then forward this to the recipient, print off the email with the voucher code or even just write the voucher code down for the recipient.
For those customers outside the UK, please note that the voucher amounts selected are in GBP, the amount of your voucher in your local currency will be displayed in your basket and at checkout.
Please note: Gift cards cannot be used on pre-order items.
Like all good things, using the latest in fabric technologies and cutting edge design takes time. If we’re out of stock on something, trust that we’ve already set wheels in motion on getting it back in.
If you want to be alerted as soon as we re-stock, sign up for a stock notifier on the product page by clicking “Notify Me” and remember – be fast, or be last.
You can also receive general updates on stock and product news by signing up to GoDark here.
Each product has its own size guide which can be found at the bottom of the product page.
We have also introduced a 'fit guide' which can also be found on the product page. This will tell you how the garment is designed to fit, whether that be slimmer and form-fitting or a looser fit.
It is worth noting that size exchanges are free (fees apply to returns for refund).
We are always looking for inspiring individuals to join our community. If you think you have what it takes – start the conversation here.
Sign up to GoDark for exclusive access to in-person events and experiences.
We offer a number of discounts to those in the emergency services and armed forces through our partners GoCertify. For further details on how to apply, or to find out if you are eligible click here.
Please note, some of these discounts are currently available to UK customers only.
In the event of an imminent restock on key styles we may offer a pre-order/product reservation facility for a limited period only. Appropriate messaging indicating the same will be displayed on the product page, along with an anticipated restock date, during such times.
Please note: Gift cards and Klarna cannot be used on pre-order items.
For all careers enquiries please visit our careers page or email careers@thrudark.com