What’s your returns policy for Black Friday orders?

Early Access app users can return orders placed between 13 November and 31 December 2025, while all other customers placing orders via website, app, or in-store can return orders from 14 November to 31 December 2025. All returns are accepted until 31 January 2026. Refunds and exchanges are available within 31 days of purchase, with store credit offered for returns after that, valid until 31 January 2026. Sale items can only be exchanged at the sale price, subject to availability.

How do I start a return?

You can start your return through our returns portal or reach out to our customer service team for help.

What condition should my items be in to return them?

All items must be unused, unworn, and in their original packaging with tags still attached.

Women's Black Friday

Take 30% off high-performance outerwear, activewear and utility clothing in ThruDa... Read More

Take 30% off high-performance outerwear, activewear and utility clothing in ThruDark's women's Black Friday sale, all designed specifically for women. The range runs from technical jackets and insulated layers to hiking gear and gym clothing, with practical accessories for the rest of your kit. It is also the place for outdoor gifts for women who value quality kit and functional gear: thoughtfu... Read Less

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FAQ'S

Early Access app users can return orders placed between 13 November and 31 December 2025, while all other customers placing orders via website, app, or in-store can return orders from 14 November to 31 December 2025.

All returns are accepted until 31 January 2026. Refunds and exchanges are available within 31 days of purchase, with store credit offered for returns after that, valid until 31 January 2026. Sale items can only be exchanged at the sale price, subject to availability.
You can start your return through our returns portal or reach out to our customer service team for help.
All items must be unused, unworn, and in their original packaging with tags still attached.