Thrudark kit is built to last. But we understand that sometimes you might have a Keith, wherever thats a slip n rip or general wear and tear our robust repairs...
Thrudark kit is built to last. But we understand that sometimes you might have a Keith, wherever thats a slip n rip or general wear and tear our robust repairs service will get your garment repaired efficiently. Zip Breaks We use some of the best zips in the world, selected because breakage are rare. But some activities can put stress on zips and they can break on occasion. If we cannot repair zips and the break is deemed a manufacturing fault the product will be replaced, refunded, or exchanged for an item(s) of the same value, as long as it is within a reasonable time frame after purchase.
Tears N Cuts Forgot to put that blade away or caught your jacket on a fence post? we can repair rips/cuts, these are dealt with case by case and you will be notified of the repair via out customer services. Anything Else Something thats happened beyond your control? caught it on barbed wire, Please send the garment back to us with the repairs form here Repairs can take up to 2 weeks from receiving your product back at TDHQ. You will be contacted once your product has been repaired and you will be told to either select Minor, Intermediate or Major from the drop down menu. Once you have paid for the repair your item will be dispatched. Please email firstname.lastname@example.org for anything else along with your original order number
ThruDark is dedicated to the quality of our products and the satisfaction of our customers. However, should you not be satisfied with your purchase, items can be returned for a refund or exchange within 30 days after your order is delivered.
In order to be eligible for a refund, your item or items must be returned in an identical condition to that in which it or they were received by you, defining this condition as; new, unworn, unaltered; displayed in its original packaging with all coins & bags included
At ThruDark we are constantly striving to deliver a better service to our customers. By partnering with Klarna we can now offer all UK customers Buy Now, Pay Later with Klarna using their pay in 3 installments with 0% interest and no fees (UK). (Only applicable to orders over £35).
Worldwide shipping is FREE for orders over £175 or from £5 for UK delivery or from £10 for International (depending on your location) for orders below £175.
The estimated processing and delivery time is approximately 2 working days for UK orders and up to 7 working days for Internationals; however, this timeline may vary depending on shipping destination. Every order is sent via DPD express which is a 1-2 day service but this can vary in line with your processing time.
We also offer next working day delivery to the UK (for £7.00). To qualify for next day delivery, orders must be placed before 2pm in order to be delivered the next day.