EASY WORLDWIDE RETURNS WITH COLLECT+

Use our InXpress method of returning for Worldwide returns with DHL, you may use this method for returns whether they are exchanges or refunds.

WORLDWIDE INXPRESS RETURNS

IN 4 QUICK, EASY STEPS

Use our InXpress method of returning for Worldwide returns with DHL, you may use this method for returns whether they are exchanges or refunds.

Please note: Before returning, please ensure you have filled out our returns form and put this in the bag with your order. If you fail to fill out your returns form, there will be a delay in processing your return.

Step 1: Click the button above to email InXpress or email salesuk171@inxpress.com

Step 2: Enter your order number, sending from the same email address you used to order, please include your return reason & list all products you want to return separated by a comma.

Step 3: InXpress will then reply with instructions on how to best return your items within your country, all goods will be returned to us via DHL & arranged by InXpress at your convenience.

Step 4: We will receive your refund/exchange within 14 working days, once we receive your return/exchange this will then be processed at our HQ.

Please note: In order to be eligible for a refund, your item or items must be returned in an identical condition to that in which it or they were received by you, defining this condition as; new, unworn, unaltered; displayed in its original packaging with all tags/coins/bags included (if these are unreturned with your order, we will deduct £5.00 for each item unreturned).

RETURNS CONDITIONS:

Free: Completely free using our returns procedure & courier, unfortunately, we will be unable to refund any pre-paid postage by yourself with another provider.

Size or colour exchange, faulty products, prior agreement with our customer services team, parcel damaged upon arrival.

Paid: £10.00 for Europe/North America returns & £30.00 for any returns in Asia, Africa, South America, Antarctica or Oceania – this will be deducted from your refund amount. If you are exchanging your product this is completely free, no matter where you are in the world.

You have changed your mind, the product is not as expected.

All returns are fully tracked and insured for the total amount of goods and are easily arranged at your convenience using the InXpress method.

Before returning, please ensure you have filled out our returns form. If you fail to fill out your returns form, there will be a delay in processing your return.