Merchandise

Should you not be satisfied with your order, you have 30 days from the date of delivery to return this for an exchange, full refund or gift voucher credit. All exchanges are free using our returns portal but please note returns for refund have £5.00 deducted from the final refund amount to cover the cost of return postage.

We offer free shipping to mainland UK addresses when you spend over £175.00.

For orders below this £175.00 threshold, we offer two delivery options:

• Standard £5.00 – estimated processing and shipping time of
  2-3 working days. Please note that delivery times may vary depending on shipping location and during our busier periods.
•  Next Working Day £7.00 – orders must be placed before 2pm in order to qualify for next working day delivery. “Working days” are taken to mean Monday – Friday so orders placed after 2pm on a Friday will not be dispatched until the following Monday. UK bank holidays are not included for
  the purpose of “working days”.

We currently offer shipping to the following destinations through our UK website: 

• Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Åland Islands, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Iceland, Kosovo, Liechtenstein, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, Norway, Réunion, San Marino, Serbia, Svalbard & Jan Mayen, Switzerland, Turkey, Vatican City

We currently pay all customs charges and import duties on deliveries to the destinations above and shipping is free when you spend over £175.00.

We offer the following delivery options: 

• DHL Economy £14.99 – this is a 3-10 day delivery service depending on location. 
• DHL Express International £19.99 – this is a 2-5 day delivery service depending on location.

We provide tracking numbers on all orders once fulfilled and dispatched by our warehouse team. These can be used to follow the progress of your delivery and in some cases to change address or delivery details if required. Please see below for links to track your parcel with our respective couriers:

• DPD - https://www.dpd.co.uk/service/
  
• DHL - https://www.dhl.com/gb-en/home/tracking.html
  

*If you need to change the delivery address on your DPD parcel please use the DPD app before contacting Support@ThruDark.com, given the speed at which we dispatch and deliver parcels this is gives you a better chance of changing your address in time.*