This website is operated by ThruDark Limited (hereafter “ThruDark”, “we”, “our” or “us”). Through use of this website, you, the user, confirm your agreement to the Terms and Conditions outlined below. We are entitled to amend these Terms and Conditions at any time without notice. Such amendments will take effect immediately and you are encouraged to refer to these Terms and Conditions regularly to be kept up to date.
All designs and content displayed on this website (including but not limited to all text, graphics, information and other material) are either the property of, or displayed with prior permission by, ThruDark. Any use of this content, outside that which is permitted by these Terms and Conditions, is strictly prohibited unless prior written approval has been granted by ThruDark.
As a user of this website, you agree to refrain from any activity that could cause damage to this website. You agree that you will not access or attempt to access other users’ account information. You also agree that you will not breach or attempt to breach any security measures in place on this website.
ll sale and purchase contracts concluded through the use of this website will be subject to these Terms and Conditions and governed by English Law.
Full payment for all orders must be made at the time of placing your order. Payment details must also be given at the time of placing your order. All transactions are encrypted using secure socket layer (SSL) technology. As a result, no payment or financial information is stored on this website.
All listed prices on this website are displayed in GBP and all international payments will be taken in this currency. Listed prices are exclusive of any chargeable import taxes or duties implemented when shipping internationally. Listed prices also exclude delivery costs, which are listed at checkout.
In making purchases on this website, you agree to allow ThruDark to verify your card details with your card issuer. We will do our best to ensure that any such checks are completed as soon as is reasonably possible. However, please note that ThruDark is not responsible for any delays caused by undertaking such checks.
We reserve the right as vendor to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion, and we reserve the right to discontinue any product at any time.
We do our best to ensure that the information presented to you on this website is accurate (please see section titled “Information Accuracy” for more information). However, please note that we reserve the right to refuse your order at any point should this be made on the basis of mistaken or inaccurate information. Such cases will be notified by email.
Despatch times will vary according to availability and we accept no responsibility for shipping delays caused by the fault of our courier or other extenuating circumstances, including but not limited to incorrect shipping address provided by the customer.
You have the right to cancel your order up to 14 days after your order is delivered. If you decide you want to cancel before you receive your despatch confirmation email, please contact firstname.lastname@example.org as soon as possible to confirm this. If you receive your despatch email before your cancellation confirmation, please follow the returns procedure for returning the goods (please see section titled “Returns and Exchange Policy” for more information).
We do our best to ensure that all information displayed on this website is complete, current and accurate. However, please note that on rare occasions information may be incomplete, inaccurate and/or outdated. ThruDark makes no representation as to the validity of information presented on this website and reserves the right to make changes to all information without notice.
Please note that all product weights, measurements and specifications are approximate and are listed for customer convenience only. We attempt to display all product colours on this website accurately. However, you accept that perception of these products will vary by individual differences and variations in visual monitors used to display said products. As such, in making purchases through this website, you accept that products may vary marginally between those as displayed and as delivered.
We attempt to update stock availability frequently on this website yet there may be occasions where this information is incorrect. The inclusion of products and services on this website does not guarantee all products and services to be available at any time. Through the use of this website, you accept that ThruDark shall not be obliged to sell you goods where stock levels are inaccurate.
Please take time to check your basket prior to completing checkout and ensure that you have the right quantity, size and type of product as well as the correct shipping and billing addresses.
You are able to amend an order prior to shipping but you accept that in doing so this may cause delay in dispatching and/or shipping your order. Such order amendments are accepted on a case by case basis and subject to the capacity of our Support Team.
Where our Support Team is unable to amend an order prior to dispatch, you will need to follow the appropriate returns/exchange process upon receipt of your order.
All sale items will be ineligible for cash refunds and can only be returned for a gift voucher refund or exchange.
If you have entered an incorrect shipping address at checkout, we will be unable to change this manually. You will need to amend your shipping address with our courier directly. You can see our couriers FAQ pages below:
DPD (UK) – Click here
DHL (Worldwide) – Click here
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options.
Payment is to be made to Klarna:
Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
We will not be held liable for any shipments once signed for at a military base and accept no responsibility for parcels lost, stolen or damaged within the military postal system.
We do not currently ship to British forces overseas.
ThruDark is dedicated to the quality of our products and the satisfaction of our customers. However, should you not be satisfied with your purchase, items can be returned for a refund or exchange within 30 days after your order is delivered.
In order to be eligible for a refund or exchange, your items must be returned in an identical condition to that in which it is received by you, defining this condition as: new, unworn, unaltered; displayed in its original packaging with all tags still attached. Returns that do not meet these criteria will be refused. Returns made in accordance with these conditions will be credited to the original payment method and will be made within 30 days from receipt of return.
Items may be returned using our pre-paid CollectPlus service through Yodel.
Click to use our UK returns portal
Do note that non-faulty items returned using this pre-paid service will have £5.00 deducted from the refund amount. Exchanges are free.
You may use alternative means to return your item, however ThruDark will not cover the costs of this nor will we be held responsible for any returns that are damaged, lost or misplaced during transit by these means.
You may be eligible to exchange an item should any unwanted goods be returned in identical condition as received. However, please note that ThruDark is not obliged to agree to make any exchange and is entitled to treat any attempted exchange of goods as a simple return. Notwithstanding the above, any exchanges are subject to availability (and any balance of the purchase price owed being duly paid together with any additional despatch costs linked to the exchanged item).
Please note: items received as a gift must be returned by the original purchaser and/or credited to the original purchaser.
Please return all unwanted items to:
Unit 4 Horizon Business Park,
Please print and complete our returns form and include it in your parcel for return. Once your return has been received, your items will be inspected by our returns team. If your return is approved, your refund will be processed and a credit will automatically be applied to your original payment method. Please note that any shipping fees incurred on the original order are final and will not be refunded.
On occasion, you may be required to provide the proof of postage receipt for your return parcel to have your refund or exchange approved; therefore, you must retain your proof of postage receipt until you receive your refund or exchange.
When you purchase something from our store, we collect the personal information you give us such as your name, address and email address. This is part of the buying and selling process and is not unique to the ThruDark website. When you browse our store, we also receive your computer’s internet protocol (IP) address automatically in order to provide us with information about your browser and operating system.
Your provision of personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, is regarded as implicit consent for the retention of these details for these specific purposes only. The collection and retention of personal information for secondary purposes, such as marketing, will only ever be done with your express consent.
ThruDark is committed to ensuring the security of your personally identifiable information. To prevent unauthorised access or disclosure of this information, we have enforced physical, electronic and managerial procedures to safeguard and secure the information we collect from you. However, please note that you accept responsibility for ensuring the confidentiality of your account details and password and agree to be responsible for all actions undertaken under your account name or password.
Any material, proposal, concept, method, question or other comment you communicate to us through this website or alternative channels will be considered non-confidential and non-proprietary (Personally identifiable account information not included). We are and shall be under no obligation to maintain any comments in confidence; to pay compensation for any comments; or to respond to any comments. You hereby grant us the right to use such communication for any purpose, including but not limited to: disclosure, publication and posting on social media as well as in relation to the development, reproduction and marketing of new or existing ThruDark products. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these terms and conditions. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Our store is hosted on WordPress (WooCommerce). They provide us with the online e-commerce platform that allows us to sell our products and services to you. If you would like more information on the way WordPress (WooCommerce) uses your personal information, including how to withdraw your consent to use this information and further information on cookie usage, please contact Support@Thrudark.com.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors will be corrected.
We do not guarantee, represent or warrant that your use of our website and services will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove or cancel our website and/or services for indefinite periods of time, at any time, without notice to you.
The website and all products and services delivered to you by ThruDark are provided without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Through the use of this website you accept that ThruDark takes no responsibility for any damages or viruses that may affect your personal device or other property resulting from the access, use or browsing of this website, including but not limited to anything arising from the downloading or attempted downloading of any materials presented on this website. These damages include without limitation those arising from lost profits, lost data or business interruption, whether based on warranty, contract, tort or any other legal theory.
Certain content, products and services available via our website may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials and websites and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.
In no case shall ThruDark, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind incurred through the use of ThruDark products or related services.
All trademarks, logos and service marks presented on this website are both registered and unregistered trademarks of ThruDark or are licensed for use by ThruDark by third-parties. Nothing on this website grants or should be construed as granting any license or right to use any trade marks, names, service marks or logos displayed on this website to or by you or any other person without our prior written permission or the prior permission of any such third-party owner.
ThruDark make no representation that the material presented within this website is suitable or accessible in all countries of the world. Users accept responsibility for using this website at their own risk, complying with relevant local or country laws. You agree through the purchase of any ThruDark product via this website that all such products will be used in a lawful and moral manner only. ThruDark’s products are available for purchase across the world but we may list items that are not obtainable worldwide.
Nothing in these terms and conditions is intended to affect your rights under law. In the event that any provision of these terms and conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law. The unenforceable portion shall be deemed to be severed from these terms and conditions; such determination shall not affect the validity and enforceability of any other remaining provisions.
These terms and conditions and any policies or operating rules posted by us on this site constitutes the entire agreement and understanding between you and us, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us. The failure of us to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision.
These terms and conditions are available in the English language only and are governed by the laws of England.
ThruDark is a company registered in England and Wales under registration number 10351946.
Our registered address is Unit 4 Horizon Business Park, Innovation Close, Poole, Dorset, BH12 4FP, United Kingdom. Our VAT number is GB270152631
If you have any comments, queries or feedback for ThruDark, please email Support@ThruDark.com. We will endeavour to answer all email enquires within two to three working days of receipt.
Our Customer Service will assist you with any queries related to our online store. You can contact us via email at Support@ThruDark.com from Monday to Friday between 9am and 5pm, except public holidays. We will endeavour to respond to your query within 2-3 working days, this may take longer during our busier periods.
Once you have placed your order, you will receive an order confirmation number on screen and an email acknowledgement to confirm that your order is being processed.
You will then receive a second email to confirm despatch of your goods.
For UK orders, this will include a DHL or DPD tracking code, which you can enter at https://www.dhl.co.uk or https://www.dpd.co.uk/ in order to monitor its progress. For international orders, the tracking code will generally be sent separately. The status of your order can also be checked on your “Order Status” page in the “Your Account” section of this website.
Orders must be placed by 12pm to be despatched the same day. All orders placed after this time will be despatched the next working day. Orders placed after 12pm on Friday will be despatched the following Monday.
A signature is required on shipping so please account for this when placing your order. If delivery is attempted and you are unable to accept the order, a card will be left with details of where the package is being held.
The shipping address cannot be changed after an order has been placed. If you have any concerns about an order that has already been placed please contact us at Support@ThruDark.com.